In putting our customer's requirements above all else, silkroadmedz.com only works with official reliable delivery services. We offer two types of delivery for all of our products:
Express Delivery Service :
Delivery time: 7 - 14 working days at a cost of $45.00
Regular Delivery Service :
Delivery time: 15 - 25 working days at a cost of $35.00
Please note that the delivery time should be calculated in working days and does not include weekends and international and local holidays. If your package does not arrive within a 30 day period, you may send us an inquiry for reshipment (For Express delivery services only).
Due to federal and local laws we cannot receive medication back after they were shipped – if in the unlikely event your order did not arrive or was lost – we will issue an immediate refund or send another parcel as per your request.
Once you receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at firstname.lastname@example.org. Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.
If you feel you are entitled to a refund, please notify us directly instead of contacting your credit card company.