Delivery

DELIVERY SERVICES

In putting our customer's requirements above all else, silkroadmedz.com only works with official reliable delivery services. We offer two types of delivery for all of our products:
Express Delivery Service :
Delivery time: 7 - 14 working days at a cost of $45.00
Regular Delivery Service :
Delivery time: 15 - 25 working days at a cost of $35.00
Please note that the delivery time should be calculated in working days and does not include weekends and international and local holidays. If your package does not arrive within a 30 day period, you may send us an inquiry for reshipment (For Express delivery services only).

REFUND POLICY

Due to federal and local laws we cannot receive medication back after they were shipped – if in the unlikely event your order did not arrive or was lost – we will issue an immediate refund or send another parcel as per your request.
Once you receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at sales@silkroadmedz.com. Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.
If you feel you are entitled to a refund, please notify us directly instead of contacting your credit card company.